Help

Troubleshooting

The most common problems and how to fix them. If a page shows a code, include it when you contact us; it tells us exactly where the system stopped.

My invitation link does not work

An invitation works once and expires. If it says invalid, expired, revoked or already used, ask the person who invited you for a new one. Do not forward invitation links.

I cannot see Health

Health is a separate workspace that needs its own entitlement on your account. Ask your workspace owner to add it; clinician controls still apply inside Health.

A provider lane is unavailable

• The lane says a key is missing. Add your key under Account, Your provider keys. See Add an API key.
• The lane asks you to complete a login. Subscription lanes need your sign-in for this workspace. See Use a subscription sign-in.
• Saving a key is refused. A key already exists for that provider. Remove it first, then save the new one.

A run was refused before it started

Runs are checked before any provider is called: plan, entitlement, the per-run ceiling, your daily quota and your credit. The message names which one stopped the run and what to change. Nothing was spent.

Publishing did not happen

Nothing is published without an approval for the exact asset and destination. Open the asset, review the destination and approve it; the receipt appears in your delivery history.

A connected account stopped reading

Revoke the account on its page and connect it again. While our Google application is in testing, Google expires consent after about seven days by design. The code oauth_token_expired means exactly this.

Still stuck?

Write to us from the support page with the page you were on, what you expected and any code shown. We never ask for your password, a provider key or a one-time code.